NewsNation | June 07, 2012
>>> on capitol hill today, you may not hear it often but you'll hear it now. lawmaker or at least some of them accusing the tsa of bad customer service . in a congressional hearing that ended only a few hours ago, mike rogers slammed the tsa saying it has become a huge bureaucracy. we've heard that before. he said the screening process is a big pain for most americans.
>> i'm just telling you. it is palpable. the american people are really disgusted and outraged with the department that they see is bloated and inefficient.
>> we're progress. just not at the pace the american people would like to see.
>> not just like to southeasterly it is unacceptable.
>> joining us now is best fares.com ceo tom parsons . an expert on travel. i say that we don't hear it often because i believe we talk a lot about security and tsa. we don't discuss it in the version of customer service because we know the tsa is there to keep the customers safe. according to this lawmaker, it is a big pain these day us to travel.
>> when i look at travel today, we worry about our baggage fees, our change fees, how much of the, everybody screaming airfares are high. when i go to the airport, the thing that irritates me the most is that, what will happen to tsa. i am a going to find a good guy or a bad guy , is the line going to be long. when i was in europe and south america , they still, they do not make you take your shoes off. you don't have to take your belts off. and they just put us through a major strip tease and then i guess that guy in portland had the right idea, just go in naked. the tsa can be a real pain in the butt. you know, i've never had a tsa guy be bad to me. i've argued with them many times but it doesn't mean that i think they're not doing their job. it is just that i think they have too many rules.
>> remember they banned cigarette lighters . after taking 20,000 a day, they said cigarette lighters are okay. we used to have to turn on our computers but it took a minute to a minute and a half. the computers are okay. you don't even have to turn them on anymore. so it is really confusing to the consumer. we have the threaten ounce and the one ounce and all the other goodies. it is the one thing, i never know what will happen with the tsa.
>> the 311 has been around. you're not a experienced traveller. they have signed everywhere. i have to ask you how much of this is what we call in texas, just belly aching. there are legitimate concerns of the full body screening. if there was a threat of radiation, there are concerns with the tsa. to say okay, i don't know the 311 rules or maybe someone didn't give me a smile as they will me to take off my shoes. is that legitimate?
>> probably the biggest thing they confiscate is bottled water and shampoo that weighs over three ounces. it is actually 3.4 ounces that anybody that really wants to know. but innationally it is 100 milligrams so it is 3.4 ounces. one bag, one plastic bag in a quart size. there are people that haven't traveled in a year. i forget about it. i put something in my bag and i wish i hadn't done it. if you're bags, almost anything can go. if you're going through that tsa line, they're pretty good about catching those things and that has to impress you. i had a radiation test done a few years ago and i came back through custom, not custom. they were able to say i had a radiation treatment and the radar star went off. that impressed me. that's good security.
>> with all the complaints that people have and many legitimate with tsa, you haven't seen your business drop off as a result. people still fly.
>> sure. the plane are 82%, 83% fulfill we're paying more money. we want to be jet setters and we want it cheap. it is pretty hard to find a real good deal but there are some out there.
>> tom parsons , very much fresh